Customer Service Representative, Claim Specialist
Social Security Administration Social Security Administration Jamaica, NY Jamaica, NY Full-time Full-time From $44,057 a year From $44,057 a year Contact Representatives (Customer Service Rep) GS-962-04/5/6/7 05E3220 TOP If you are using experience to qualify, you must have:
GS-4:
52 weeks of full-time general experience performing progressively responsible clerical, office, or other work that indicates ability to acquire competencies needed to perform the duties of the position.
GS-5:
52 weeks of full-time specialized experience equivalent to the GS-4 level in the Federal Service performing the following tasks:
1) Applying laws, regulations policies or procedures to provide assistance preparing forms or documents; 2) Answering questions from members of the public or their representatives to obtain or provide information; 3) Using a computer to reconcile discrepancies or entering data; and 4) responding to written inquiries and drafting a variety of other written products.
GS-6:
52 weeks of full-time specialized experience equivalent to the GS-5 level in the Federal Service performing the following tasks:
1) Researching and analyzing various regulatory sources in order to apply legal requirements; 2) Explaining rights, benefits, privileges, or obligations under a body of law to large volumes of people from different socioeconomic backgrounds; 3) Using a computer to reconcile discrepancies and enter data into databases; and 4) responding to technical inquiries concerning program requirements, supporting documentation, payment issues, etc.
GS-7:
52 weeks of full-time specialized experience equivalent to the GS-6 level in the Federal Service performing the following tasks:
1) Researching Federal, State, or County laws, regulations, policies and procedures to evaluate program eligibility or claims; 2) Explaining legal provisions and resolving complex issues (e.
g.
, obtaining benefits, payment interruptions, etc.
) to large volumes of people from different socioeconomic backgrounds; 3) Using a computer to reconcile discrepancies and enter data into databases; and 4) responding to technical inquiries concerning benefit entitlement, benefit payments, etc.
Note:
Part-time work is prorated in crediting experience (e.
g.
, if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.
SUBSTITUTING EDUCATION:
If you are qualifying for this position based on completed education at an accredited U.
S.
college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education prior to being appointed.
NOTE:
Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.
S.
education programs.
It is the applicant's responsibility to acquire U.
S.
Certification and provide it at the time of application.
For a list of Credential Evaluation Services, log on to:
Credential Evaluation Services Job Type:
Full-time Pay:
From $44,057.
00 per year
Benefits:
Dental insurance Health insurance On-the-job training Paid time off Parental leave Work from home Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Work Location:
Hybrid remote in Jamaica, NY 11432.
Estimated Salary: $20 to $28 per hour based on qualifications.
GS-4:
52 weeks of full-time general experience performing progressively responsible clerical, office, or other work that indicates ability to acquire competencies needed to perform the duties of the position.
GS-5:
52 weeks of full-time specialized experience equivalent to the GS-4 level in the Federal Service performing the following tasks:
1) Applying laws, regulations policies or procedures to provide assistance preparing forms or documents; 2) Answering questions from members of the public or their representatives to obtain or provide information; 3) Using a computer to reconcile discrepancies or entering data; and 4) responding to written inquiries and drafting a variety of other written products.
GS-6:
52 weeks of full-time specialized experience equivalent to the GS-5 level in the Federal Service performing the following tasks:
1) Researching and analyzing various regulatory sources in order to apply legal requirements; 2) Explaining rights, benefits, privileges, or obligations under a body of law to large volumes of people from different socioeconomic backgrounds; 3) Using a computer to reconcile discrepancies and enter data into databases; and 4) responding to technical inquiries concerning program requirements, supporting documentation, payment issues, etc.
GS-7:
52 weeks of full-time specialized experience equivalent to the GS-6 level in the Federal Service performing the following tasks:
1) Researching Federal, State, or County laws, regulations, policies and procedures to evaluate program eligibility or claims; 2) Explaining legal provisions and resolving complex issues (e.
g.
, obtaining benefits, payment interruptions, etc.
) to large volumes of people from different socioeconomic backgrounds; 3) Using a computer to reconcile discrepancies and enter data into databases; and 4) responding to technical inquiries concerning benefit entitlement, benefit payments, etc.
Note:
Part-time work is prorated in crediting experience (e.
g.
, if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.
SUBSTITUTING EDUCATION:
If you are qualifying for this position based on completed education at an accredited U.
S.
college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education prior to being appointed.
NOTE:
Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.
S.
education programs.
It is the applicant's responsibility to acquire U.
S.
Certification and provide it at the time of application.
For a list of Credential Evaluation Services, log on to:
Credential Evaluation Services Job Type:
Full-time Pay:
From $44,057.
00 per year
Benefits:
Dental insurance Health insurance On-the-job training Paid time off Parental leave Work from home Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Work Location:
Hybrid remote in Jamaica, NY 11432.
Estimated Salary: $20 to $28 per hour based on qualifications.
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