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Field Service Engineer

Overview
AdvantageCare Physicians (ACPNY), a partner of EmblemHealth, is the largest physician-led multispecialty practice in the New York metropolitan area, serving half a million patients across Manhattan, Brooklyn, Queens, Staten Island and Long Island. At ACPNY, patients receive individualized coordinated care from a compassionate team focused on helping them live their healthiest lives.
The Field Services Engineer installs, troubleshoots, and maintains products/equipment. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers' needs. Requires a bachelor's degree in area of specialty and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. Typically reports to a supervisor or manager.
Responsibilities
Install hardware and software configurations, troubleshoot and maintain computer systems, hardware and peripherals for ACPNY and legacy groups
Maintain Inventory and adequate break fix equipment pool at each location
Provide technical product training and basic user functionality training when required
Interact with Helpdesk and various vendors
Use of the ticket tracking system to document all requests while adhering to set SLA policies put forth
Confer with other team members and supervisors to establish best practices/decisions
Adhere to departmental policies and procedures
Following change control guidelines
Document procedures and processes
Standardize the environment
Qualifications
3-5 years previous field or Helpdesk experience necessary.
Strong interpersonal skills, along with strong problem solving skills
Experience with multiple Desktop and Laptop configurations and environments
Bachelor's Degree in Computer Science preferred or related field experience

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